Practice area
Consumer Protection
Consumer cases are meant to be quick and cheap. A complaint that is prepared properly can often be run without a lawyer having to appear at every single hearing.
What is handled
What this covers
If your problem is not on this list, still ask. Real cases rarely fit neatly into one box.
- Complaints about faulty goods and poor service
- Unfair trade practices
- Builder delay and possession complaints
- Insurance claims that were refused
- Medical and professional negligence
- Appeals to the State Commission
The law
Which laws apply here
Listed so you can read them yourself. Nothing on this page can replace advice given on your own facts.
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
Questions
Consumer questions we are asked
At the District Consumer Commission for the place where you live or work, or where the other party does business. Under the Consumer Protection Act, 2019 the district commission handles claims up to ₹50 lakh. Anything above that goes to the State Commission.
Two years from the date the problem happened. A later complaint can still be accepted if you can satisfy the commission that there was a good reason for the delay — but you have to apply for that and explain it.
Have a consumer protection problem?
The first meeting sorts out the facts and your real options — including when no case needs to be filed at all.